Terms & Conditions — Klasikz RTW

Welcome to Klasikz RTW. By accessing and using this website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making any purchase.

1. General

All products and services displayed on this website are managed by Klasikz RTW.

We reserve the right to update, modify, or change these terms at any time without prior notice.

2. Product Information

We strive to ensure all product descriptions, images, pricing, and details are accurate. However:

• Actual product colour may slightly differ due to screen display settings.
• Measurements may have minor differences.
• Availability of stock may change without notice.

3. Orders & Payment

All orders are subject to product availability and payment confirmation.

Accepted payment methods may include:

• Online Banking
• FPX
• QR Code
• Debit/Credit Card (if available)
• E-Wallet (if available)

Orders will only be processed after successful payment verification.

4. Shipping & Delivery

Delivery duration may vary depending on location and courier service.

Estimated shipping times are provided for reference only and delays caused by courier services are beyond our control.

Customers are responsible for ensuring the shipping address provided is correct.

5. Refund & Exchange

Please refer to our Refund & Returns Policy for full details regarding:

• Exchanges
• Refund eligibility
• Damaged or incorrect items

6. Intellectual Property

All content on this website including:

• Images
• Logos
• Graphics
• Product designs
• Text content

are the property of Klasikz RTW and may not be copied, reproduced, or used without permission.

7. User Conduct

Users agree not to:

• Misuse the website
• Attempt unauthorized access
• Submit false information
• Use the website for unlawful purposes

8. Limitation of Liability

Klasikz RTW shall not be held liable for:

• Any indirect losses
• Delivery delays
• Technical interruptions
• Third-party service issues

9. Privacy

Customer information submitted through this website will be handled according to our Privacy Policy.

10. Contact Information

For any enquiries regarding these Terms & Conditions, please contact us through our official website or social media channels.

Last Updated: May 2026

Privacy Policy — Klasikz RTW

At Klasikz RTW, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect the information you provide when using our website.

1. Information We Collect

We may collect personal information including:

• Full Name
• Phone Number
• Email Address
• Shipping Address
• Billing Information
• Payment Details (processed securely through payment providers)

We may also collect non-personal data such as:

• Browser type
• Device information
• Website usage data
• Cookies

2. How We Use Your Information

Your information may be used to:

• Process and manage orders
• Deliver purchased products
• Provide customer support
• Send order updates and notifications
• Improve website performance and user experience
• Prevent fraud or unauthorized activities

3. Payment Security

All payment transactions are processed through secure third-party payment gateways.

Klasikz RTW does not store sensitive payment information such as full credit card details.

4. Cookies

Our website may use cookies to improve browsing experience and analyze website traffic.

Users may choose to disable cookies through browser settings, although some website features may not function properly.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties.

Your information may only be shared with trusted service providers such as:

• Payment gateways
• Courier services
• Website hosting providers

only when necessary to complete services requested by you.

6. Data Protection

We take reasonable security measures to protect customer information from:

• Unauthorized access
• Misuse
• Loss
• Disclosure

However, no internet transmission is completely secure.

7. Third-Party Links

Our website may contain links to external websites or social media platforms.

We are not responsible for the privacy practices or content of third-party websites.

8. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Delete your data (where applicable)

Requests can be made through our official contact channels.

9. Changes to This Policy

Klasikz RTW reserves the right to update or modify this Privacy Policy at any time without prior notice.

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact us through our official website or social media channels.

Last Updated: May 2026

Klasikz RTW Refund & Exchange Policy

1. Customer will ONLY get their full refund/exchange in the event of :

• Customer received parcel with missing item(s), faulty item(s).
• Cancelled order with valid reason
• Item (s) ordered is out of stock.
• ‘Special case’ request which will be reviewed and finalized by management.
• It will take maximum 10 working days to process

2. In the event the Customer is unable to accept the delivery or collect a Product (as applicable), the said Customer shall contact the Company at the very soonest and arrange with the Company for an alternate delivery date (as applicable). In the event of failure by the Customer to contact the Company for non-acceptance of delivery/collection by the Customer (as applicable) within seven (7) days after the day on which the Product is ready for delivery/collection by the Customer (as applicable), the Order may be deemed canceled and the Company reserves the right to forfeit any amounts paid for and towards the Product.

3. To check the return and refund status, you may contact our customer care center via email at klasikzrtw@gmail.com. You shall return the Product in its original condition, unworn and unused and in its original packaging within 30 days from the date of delivery or collection to us.

4. We retain the final right to approve or reject the refund of the Product. Refund or exchange of a Product will be subject to our evaluation of the returned items.

5. Defective / Faulty Items

This is a mightily embarrassing and we will have them all covered. We are really sorry and will make it up to you in any possible ways! Please drop us an email with the following details:

• Order ID (#XXXXXX)
• The matter of the issue (defective/faulty)
• Pictures or videos, whichever applicable
• Opt for Full Refund / Exchange with same value item (s). Please provide your banking details to ease the refund processes.

7. Late or missing refunds

If you haven’t received a refund yet, please contact us at klasikzrtw@gmail.com or WhatsApp us at https://wa.me/60129440718

Last Updated: May 2026